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Bad Customer Service from Online Business(es)

I am one of those frequent maybe addicted online shopper. Reason : Convenience, plenty to choose from, I simply love to browse and clicking ‘buy now’ button in that particular sites found me really make my day.

For years I have been doing this and throughout those years, I did encountered few bad customer service(s). I found those I have listed below is unethical and should never ever done by any online business. Unintentionally not to condemn any store(s) or business(es) but simply wants to relate to you these had being experienced by me causing my hesitation to do any shopping to those store(s) anymore.

Here goes…

1. Your inquiry on certain product that you curios about got lost somewhere. After some time, if you willing to double check the status of your inquiry, you would be disappointed to receive the news – they never received anything from you. Then, you wonder why they have the ‘Contact Us’ form in the first place?

2. You called the business owner, no answer. You emailed the business owner, no answer. Err..if you have a business and people find you difficult to contact, why you want to open a business?

3. Failure to update product status and product stock regularly. Resulted customer’s disappointment when later on they found the desired product is OUT OF STOCK exactly after they had placed an order.

4. Receiving your purchased product ALONE. No receipt, no brochure / pamphlets, no business card.Warranty card? Just in your mind! Well, some would email the receipt but wouldn’t it be nice to receive that by ‘hand-form’ receipt as well? And, distributing your brochure / pamphlets is very important to boost customer’s confidence in you.

5. Late delivery and no notice beforehand that delaying would likely to occur. You have to call the business owner asking your purchasing status, there & then you received the bad news.

6. No free gift after you spend quite an awful lots. Don’t expect you bought one product, you will receive free gift unless being informed so, most probably relevant with the huge amount of money you spent.Yes, some offered free delivery but some did goes extra-mile by putting in ‘surprise-surprise’ in the package. But, there are some stores, you received none at all. Yes, it happened to me after I spent awful lot. Sigh…

7. Don’t know who is your customer. Some customer could be one in a lifetime, so this thing if it is happen, it is still tolerable. But, how about regular customer? You have been there quite some time frequently, talked in the telephone few times & even emailed each other, but the business owner seems have no idea what is your name? Bad, isn’t it?

Well, these all I can remember of at this moment.

If you are frequent online shopper like me, would you like to share your experience as well here? I love to hear it!

August 25, 2009 Posted by | Hanz's Feelings, Hanz's Muse | 9 Comments